Privacy Policy

This Privacy Policy explains how Henry Games Shop (“we,” “us,” “our”) collects, uses, shares, and protects information when you visit or make a purchase from https://henrygamesshop.com (the “Website”) or otherwise interact with us (collectively, the “Services”).

If you have questions, contact us at info@henrygamesshop.com.

1) WHAT THIS POLICY COVERS

This Policy applies to information collected through our Website and Services that link to or reference this Policy. It does not apply to third-party websites, services, or apps that we do not control (even if linked from our Website).

We may update this Policy from time to time. The “Last Updated” date will indicate when changes were made.

2) INFORMATION WE COLLECT

A. Information You Provide to Us

We collect information you provide when you:

  • Place an order or attempt to place an order

  • Create an account (if available)

  • Contact us through forms, email, or customer support

  • Subscribe to marketing emails (and if offered, SMS/text messages)

  • Submit warranty/return requests or product support inquiries

This may include:

  • Name, email address, phone number

  • Billing and shipping address

  • Order details and purchase history

  • Communications you send us (messages, attachments, photos of damaged items, etc.)

B. Payment Information

Payments are typically processed by third-party payment processors. We may receive limited payment-related information (e.g., billing address and payment confirmation). We generally do not store full payment card numbers.

C. Information Collected Automatically

When you visit our Website, we (and our service providers) may automatically collect:

  • IP address, browser type, device identifiers

  • Pages visited, time spent, clicks, referring/exit pages

  • Approximate location (derived from IP)

  • Cookies and similar tracking technologies (see Section 6)

D. Information from Other Sources

We may receive information from:

  • Shipping carriers (delivery status, address validation)

  • Payment processors (fraud signals/chargeback info)

  • Advertising platforms (attribution and ad performance)

  • Social media platforms if you interact with our pages or ads (subject to their privacy policies)

E. Aggregated / De-Identified Data

We may create aggregated or de-identified data for analytics and business insights. This data is not intended to identify you.

3) HOW WE USE YOUR INFORMATION

We use the information we collect to:

Provide and operate the Services

  • Process orders, payments, shipping, returns

  • Provide customer service and product support

  • Communicate with you about your purchase or requests

Improve and protect our business

  • Troubleshoot, test, and improve Website performance

  • Detect and prevent fraud, abuse, and security incidents

  • Maintain records for accounting and legal compliance

Marketing and advertising (where permitted)

  • Send promotional emails (and SMS if you opt in)

  • Show you ads on third-party platforms and measure ad effectiveness

  • Personalize content and offers (where supported)

Legal and compliance

  • Comply with laws, regulations, and lawful requests

  • Establish, exercise, or defend legal claims

4) HOW WE SHARE YOUR INFORMATION

We may share information in the following situations:

A. Service Providers

We share information with vendors who help us operate the Website and provide services, such as:

  • E-commerce platform/hosting

  • Payment processing

  • Shipping and logistics

  • Customer support tools

  • Analytics providers

  • Marketing/email providers

These providers may access information only as needed to perform services for us and are expected to protect it.

B. Advertising & Analytics Partners

We may allow certain partners to collect information through cookies/pixels to:

  • Measure traffic and performance

  • Show you relevant ads across sites and devices

  • Understand how users interact with our Website

These partners’ practices are governed by their own privacy policies.

C. Legal, Safety, and Business Transfers

We may disclose information:

  • To comply with law, court orders, or legal processes

  • To protect our rights, users, and business

  • In connection with a merger, acquisition, sale of assets, or restructuring (where permitted by law)

D. With Your Consent

We may share information for other purposes if you direct us or give consent at the time.

We do not sell personal information for money. However, certain privacy laws may define some data sharing for targeted advertising as “selling” or “sharing.” See Section 8 (Your Rights).

5) INTERNATIONAL VISITORS

If you access our Website from outside the country where our operations are located, your information may be transferred and processed in jurisdictions that may have different data protection laws than yours.

6) COOKIES & SIMILAR TECHNOLOGIES

We use cookies and similar technologies (pixels, tags, SDKs) to:

  • Remember preferences and improve user experience

  • Enable cart and checkout functionality

  • Understand Website usage and improve performance

  • Support advertising and attribution (where enabled)

You can control cookies through your browser settings. Disabling cookies may affect certain Website features.

Do Not Track: Some browsers transmit “Do Not Track” signals. At this time, we may not respond uniformly to all such signals.

7) DATA RETENTION & SECURITY

We retain personal information only as long as necessary for the purposes described in this Policy, including to:

  • Complete transactions

  • Provide support

  • Meet legal/accounting obligations

  • Resolve disputes and enforce agreements

We use reasonable administrative, technical, and physical safeguards to protect information. No system is 100% secure, and we cannot guarantee absolute security.

8) YOUR CHOICES & PRIVACY RIGHTS

A. Marketing Preferences

  • Email: You can unsubscribe using the link in our emails.

  • SMS (if offered): Reply STOP to opt out (message/data rates may apply).

B. Access, Correction, Deletion

Depending on your location, you may have rights to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information (subject to legal exceptions)

  • Request a copy/portability of your data

C. Targeted Advertising Opt-Out

Depending on your jurisdiction, you may have the right to opt out of “targeted advertising” or certain “sharing” of information for cross-context behavioral advertising.

You can also reduce targeted ads by:

  • Adjusting ad preferences on platforms like Google, Meta, TikTok

  • Disabling marketing cookies in your browser or cookie banner (if provided)

To exercise rights, email: info@henrygamesshop.com with the subject line “Privacy Request”.

We may need to verify your identity before fulfilling certain requests. We will not discriminate against you for exercising privacy rights.

9) CHILDREN’S PRIVACY

Our Services are not intended for children under 13 (or under 16 in certain regions). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can take appropriate steps.

10) THIRD-PARTY LINKS

Our Website may contain links to third-party sites. We are not responsible for their content or privacy practices. Please review their policies before providing information.

11) CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes to our practices or for legal reasons. We will post the updated version on this page and update the “Last Updated” date.

12) CONTACT US

If you have questions or want to exercise your rights, contact:

Henry Games Shop
Email: info@henrygamesshop.com
Website: https://henrygamesshop.com